Effective Date: 10 July 2025

Welcome to Unit 12 CIC’s website. By accessing or using our website, making bookings, purchasing products, or donating online, you agree to these Terms and Conditions. Please read them carefully.

1. Website Use

1.1 Content Ownership

All content on this website is the property of Unit 12 CIC unless otherwise stated. It may not be copied, distributed, or reused without written permission.

1.2 Website Availability

We strive to maintain site accessibility but cannot guarantee uninterrupted use. We may update or remove content or services without notice.

2. Studio Booking System

We use a third-party plugin for online bookings. Use of this platform also binds you to the third-party plugin’s terms of use and privacy policy.

2.1 Booking Confirmation

All bookings must be made via the third-party plugin and are confirmed by email. If you do not receive confirmation, please contact us.

2.2 Booking Terms

Bookings are also subject to our Conditions of Hire which outline payments, cancellations, use of space, and equipment.

3. Payments and Donations

3.1 Payment Methods

We accept various methods including credit/debit cards, Apple Pay, and Google Pay via Stripe and other third-party gateways.

3.2 Fees and Charges

All charges must be paid in full unless agreed otherwise. Third-party fees may apply.

3.3 Refunds

Booking refunds follow our Conditions of Hire. Donations and product purchases are non-refundable except under special circumstances.

3.4 Payment Security

We do not store any card details. All payments are securely processed through encrypted, PCI-compliant platforms.

4. Donations

4.1 One-Off and Recurring Donations

You may make one-time or regular donations. Funds support our charitable programmes.

4.2 Receipts

Receipts will be sent via email. Contact us for certificates or tax receipts.

5. Product Sales

5.1 Pricing and Availability

Prices are listed in GBP. Availability and pricing may change without notice.

5.2 Delivery

Products may be shipped, emailed, or collected. Details are provided at checkout.

5.3 Returns

Returns are accepted within 14 days for physical goods. Digital products are non-refundable once accessed.

6. User Accounts and Communications

6.1 Account Creation

Some features may require an account. You are responsible for maintaining account security.

6.2 Communications

By using our services, you agree to receive related emails. Newsletter subscriptions can be opted out anytime.

7. Privacy Policy

Please review our Privacy Policy for information on how we collect and use your personal data.

8. Third-Party Links

We are not responsible for the content or policies of external websites linked through our site.

9. Limitation of Liability

Unit 12 CIC shall not be liable for damages, loss of data, or service interruptions. Use of our services is at your own risk.

10. Changes to Terms

We reserve the right to update these terms at any time. Changes take effect once published on the site.

11. Contact Information

Unit 12 CIC
Winnall Valley Road
SO23 0LD
Phone: 07763 674230 / 07574 932511
Email: click here to send an email to us

Please also refer to our Booking Terms – Condition of Hire for detailed studio usage guidelines.