Privacy & Web Usage policy

Privacy Policy

Effective Date: 05.07.2025
Last Updated: 05.07.2025

Unit12 Community Centre (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our website: [https://www.unit-12.org].

1. Who We Are

Unit12 Community Centre is a UK-based organisation providing community-focused arts, events, and hireable spaces. Our website allows you to:

• Make donations or payments via Stripe or PayPal.
• Book studio space using a third-party platform integrated into our site.
• Subscribe to newsletters or contact us directly.

2. What Personal Data We Collect

Depending on your interaction with our website, we may collect the following:

Note: Full card details are never stored on our servers. Payments are processed securely by third-party gateways.

3. How We Use Your Information

We use your data to:

• Process and acknowledge donations or payments.
• Manage and confirm bookings.
• Respond to enquiries or support requests.
• Send updates (only if you’ve opted in).
• Analyse traffic to improve the website’s performance and user experience.

4. Third-Party Services Used on This Site

Our website uses the following trusted third-party tools:

• Stripe & PayPal: For secure payment processing.
• Donation/payment plugin handling checkout and donor records.
• Studio booking plugin.
• Contact or enquiry form plugin.
• Google Analytics: For anonymous site usage tracking.
• Newsletter signup and email campaigns plugin.

Each provider has its own privacy policy and compliance with GDPR.

5. Cookies and Tracking

We use cookies to:

• Track site usage (Google Analytics).
• Save user preferences.
• Enable features like payment forms or booking calendars.

You can manage cookies via your browser or our [Cookie Settings] popup.

6. Legal Basis for Processing

Under the UK GDPR, our lawful bases include:

• Consent – for newsletters or optional forms.
• Contract – to process bookings or payments.
• Legal obligation – for financial record-keeping.
• Legitimate interest – to improve services and protect security.

7. Your Rights

Under data protection law, you have the right to:

• Request a copy of the personal data we hold.
• Correct inaccurate data.
• Request deletion (where applicable).
• Withdraw consent (e.g. for marketing).
• Lodge a complaint with the ICO (Information Commissioner’s Office).

To exercise these rights, contact us. Click here to send an email to us.

8. How We Store and Protect Your Data

• Data is stored on secure servers.
• Payment data is securely handled by Stripe and PayPal.
• Admin access to data is limited to authorised personnel.
• Regular security updates and plugin audits are performed on the site.

9. Contact Us

If you have any privacy-related questions:

Click here to send an email to us
Our address: Unit 12 CIC, Winnall Valley Road, Winchester SO23 0LD, UK

Website Usage Policy

Effective Date: 05.07.2025

By using our website, you agree to the following terms of use. Please read this policy carefully.

1. General Use

You agree to:

• Use this site lawfully and respectfully.
• Not attempt to disrupt or gain unauthorised access to any part of the website or associated services.
• Not submit false or misleading information through our forms.

2. Donations and Payments

• All payments are securely processed through Stripe or PayPal. We do not store your card details.
• You are responsible for providing accurate billing information.
• Refunds are available upon request.

3. Studio Bookings

• Studio booking is managed via an external platform.
• By booking, you agree to the terms and privacy policy of that service.
• Unit12 is not liable for any downtime, errors, or misuse of data by third-party systems.

4. Intellectual Property

• The content, design, and imagery on this site belong to Unit12 Community Centre unless otherwise stated.
• You may not reproduce or reuse content without prior written permission.

5. External Links

We may provide links to third-party services (e.g. Stripe, PayPal, studio booking). These are outside our control and are used at your discretion.

6. Liability

We aim to maintain an accurate, secure, and functional site, but:

• We cannot guarantee uninterrupted access or complete error-free content.
• We are not responsible for external site errors or failures.
• Your use of this website is at your own risk.

7. Changes to These Policies

We may update these policies periodically. When changes are made, we will:

• Update the “Last Updated” date.
• Post a notification on our homepage (if significant changes are made).

8. Contact

If you have questions about the terms of use or how we handle data:
Click here to send an email to us